Delivery platform commissions are eating your margins. Direct ordering, QR menus and branded apps let you own the customer relationship — and keep more of every sale. Here's what actually works in Australia.
Uber Eats and DoorDash charge 15–30% commission on every order. For a café doing $3,000/week in delivery, that's $45,000–$90,000 per year handed to a platform. Direct ordering systems let customers order from your website, app or QR code — you pay a flat fee, keep the rest.
Foodhub is the most comprehensive direct ordering solution for Australian hospitality. Unlike most competitors that charge per-order fees or monthly subscriptions, Foodhub's model is based on upfront setup — then zero commission on every order. The platform includes a branded mobile app, website ordering, QR table ordering, self-service kiosk, and delivery management. For high-volume venues, this is the most cost-effective ordering stack available in Australia.
Next Order is an Australian-built commission-free online ordering system with consistently strong customer satisfaction ratings. It handles takeaway, delivery and QR table ordering with real-time driver tracking, automatic upselling and an easy-to-use customisation system. Well-suited to independent restaurants and cafés that want a proven Australian solution without platform dependency.
Square Online is included free with any Square for Restaurants subscription and provides a basic direct ordering page. It integrates automatically with the Square POS. For venues already on Square looking for a simple starting point for direct orders without moving platforms, it works. The limitation is the generic customer experience — customers order through Square's branding, not yours — and no standalone mobile app.
QR ordering eliminates order errors, reduces front-of-house labour and speeds up table turns. The best systems let customers browse, order, and pay without staff involvement. While still allowing staff to assist when needed.
Mr Yum and me&u merged in 2024 to form the dominant QR ordering platform in Australian hospitality. Used by over 3,000 venues, the combined platform offers rich menu displays with photos and videos, smart upselling that adds an average 20–30% to order value, table-level analytics and seamless POS integration. The platform is built specifically for the dine-in experience, not just a menu PDF with a payment link.
HungryHungry is a flexible QR ordering system popular across Australian dining establishments from casual cafés to upmarket restaurants. Customers scan, browse a rich digital menu with photos, order and pay from their phone. Key differentiators are the loyalty and marketing tools built in — venues can run promotions, capture customer data and encourage repeat visits without a separate loyalty platform.
Menumiz takes a phone-first approach — customers scan a QR code and order via their own device, with no venue hardware required. The standout feature in 2026 is its AI e-Waiter built on ChatGPT technology that lets customers order by chat or voice in any language. For venues in multicultural areas of Sydney or Melbourne this removes a real communication barrier. No proprietary hardware means very low setup cost.
Delivery platforms provide discovery and logistics. But the commission rates are significant. Use them for customer acquisition, but build a direct ordering channel to reduce dependency over time.
| Platform | Commission rate | AU market share | Delivery logistics | Marketing tools | Best for |
|---|---|---|---|---|---|
| Uber Eats | 15–30% | Largest in AU | ✓ Own drivers | ✓ Promoted listings | High-traffic discovery |
| DoorDash | 15–30% | Growing rapidly | ✓ Own drivers | ✓ DashPass deals | Secondary platform coverage |
| Foodhub marketplace | 0% commission | Growing | Your own drivers | Basic | Commission-free discovery |
| Direct (own channel) | 0% | Your customers | Integrate delivery | ✓ Full control | Repeat customers, margin |
| System | Foodhub | Next Order | me&u | HungryHungry | Square Online |
|---|---|---|---|---|---|
| Commission on orders | 0% | 0% | % per order | % per order | 1.6–2.2% |
| Branded mobile app | ✓ | ✓ | ✗ | ✗ | ✗ |
| QR table ordering | ✓ | ✓ | ✓ Core feature | ✓ | Basic |
| Self-order kiosk | ✓ | ✗ | ✗ | ✗ | Add-on $45/mo |
| Delivery management | ✓ | ✓ Real-time tracking | ✗ | ✗ | Via integrations |
| AI upselling | Basic | ✓ Auto upsell | ✓ Smart engine | Basic | ✗ |
| POS integration | ✓ | ✓ | ✓ Most AU POS | ✓ | ✓ Square only |
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