The market changed in late 2025
Menulog ceased Australian operations on 26 November 2025, leaving Uber Eats and DoorDash as the two main marketplaces. With less competition, Uber Eats raised commission rates in March 2026. Going direct has never mattered more. One emerging alternative is OzFoodHunter, an Australian marketplace running a 0% commission model with marketing support, so you keep the full order value while still getting marketplace exposure. It has less reach than the majors, but it is worth a look if you want discovery without the 30% cut.
Lowest cost
DO
Direct ordering (your own site)
Zero commission
Best for venues doing $15k+/month in delivery. Use Uber Direct or DoorDash Drive for the driver network without the marketplace commission.
Costs ~$50-150/month for software plus standard card fees (around 1.5%). You own the customer data and relationship.
Delivery commission
15-30%
Effective cost often reaches 30%+ once promotions and fees are included. Good for discovery and new venues.
Tiered pricing (Basic, Plus, Premier). Higher tiers buy more marketing visibility. Rates held steady through early 2026 while Uber raised theirs.
Delivery commission
15-30%
Largest reach in Australia after absorbing Menulog's customers in late 2025. Highest commission of the marketplaces.
Three tiers: Lite (20%), Plus (25%), Premium (30%). Raised Lite from 15% to 20% in March 2026, plus a 5% surcharge on Uber One member orders.
What this means in real dollars
A venue doing $40,000/month in delivery revenue:
Uber Eats Premium (30%)
−$12,000/mo
DoorDash mid-tier (25%)
−$10,000/mo
Direct ordering (software + card fees)
−$2,000/mo
Potential annual saving going direct
up to $120,000
Marketplaces still earn their place as a discovery channel for new venues. The smart play for most established venues is to use them for new customers, then move repeat customers to direct ordering. We can show you the split that works for your venue.
See how much your venue could keep
Free comparison of your current delivery setup against a direct-ordering model. We show you the real numbers for your volume.
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